Scott Hanselman

Temporary Fix: Logitech BRIO Camera broken on Windows 10 Insiders 15042

February 25, '17 Comments [16] Posted in Bugs | Win10
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I just updated my Windows 10 to Insiders Fast Build 15042, and suddenly my glorious new Logitech BRIO 4k webcam doesn't work! Well, it's all beta software, but it turns out the issue is with something in the Logitech INF files for their drivers. I'm assuming they'll figure it out, but the nutshell is that the first install works, but the driver gets messed up on the upgrade. You can't just pull out the camera and put it in again, you need to DELETE the drivers and have them redownloaded by Windows Update/Device Manager.

Here's a temporary fix (either until Logitech fixes it and it shows up in Windows Update or you take another Windows 10 upgrade):

Logitech BRIO stops working on Windows 10 Insiders UPGRADE

Go to device manager and right click the device and Uninstall Driver. If it has the checkbox "Delete this driver" then check it. That's required. IF (like me) you don't have that checkbox (I'm not sure why I don't) then you'll need to delete the Logitech driver from the DriverStore. You can do it manually but it's tricky and messy and hard.

We need to delete this driver so it gets reinstalled cleanly.

Driver 2/31/2017

Unplug your webcam. Then, go get the latest copy of DriverStoreExplorer from here https://github.com/lostindark/DriverStoreExplorer/releases and delete JUST this one driver.

Using the Driver Store Explorer

Now, go back to Device Manager and plug in your Logitech BRIO webcam. Note you'll get some super old 2006 driver. Right click the BRIO in Imaging Devices and Update Driver. This will get you BACK to your original state. You still have a driver that will break when you next take a "major" Windows update or Insiders Build, but at least you have a solution until it magically gets fixed.

Yay!


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About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

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Saturday, 25 February 2017 09:25:07 UTC
With installation of Build 15042, my Brio disappeared at all and even if i delete the driver manually, unplug the device, reboot, reconnect it, Windows doesn't discover it as a new device.
The entries for Brio as USB Audio Device and Mic will return, but the camera itself does not work at all. The Logitech Settings App says "No camera found" (even after reinstall)
Any idea?
Saturday, 25 February 2017 12:15:26 UTC
Turns out that that driver isn't actually from 2006, it's just a clever trick to make sure manufacturer/OEM drivers take precedence over MS-provided drivers:

https://blogs.msdn.microsoft.com/oldnewthing/20170208-00/?p=95395
Ari Kalish
Saturday, 25 February 2017 15:51:35 UTC
http://www.hanselman.com/blog/EverythingsBrokenAndNobodysUpset.aspx

Sigh.

Fast Build 15042 or not. Software is worse than ever in 2017. And I'm not talking about Beta software - though alpha-level quality is what seems to ship in most final versions these days. Phone apps are even worse.

At least there are blogs like this on public www domains that offer free advice/support/tutorials/help for people, as many software companies don't bother to support their products anymore (except for a silly Twitter "support" feed).

The entire industry needs a major shakeup.
Sunday, 26 February 2017 01:03:10 UTC
Why are all Windows drivers dated 2006?

Raymond Chen has the answer:

https://blogs.msdn.microsoft.com/oldnewthing/20170208-00/?p=95395

Rich
Tuesday, 28 February 2017 08:31:49 UTC
@Chris Lee "Software is worse than ever in 2017". I wholeheartedly agree that some software is worse than ever in 2017 but not all. The software that gets discussed in this blog a lot is definitely worse and imo is going in the wrong directions. Read into that what you will.
Joe
Thursday, 02 March 2017 11:47:38 UTC
At sende bilen til skrot er ikke altid nemt, slet ikke hvis man har haft bilen i en længere årrække, det er tit sådan at man skaber sig et forhold til de gamle biler, de har jo givet en masse positive oplevelser.
Når det er sagt kommer der jo et tidspunkt hvor at det ikke kan betale sig længere at poste flere penge i bilen.
Thursday, 02 March 2017 11:48:01 UTC
The entries for Brio as USB Audio Device and Mic will return, but the camera itself does not work at all. The Logitech Settings App says "No camera found" (even after reinstall)
Monday, 06 March 2017 10:13:15 UTC
I had the same problem on my Logitech Cam and i cant solve it.

NO MORE Logitech cam for me. Great post tho, if you can help me go PM :/
Monday, 06 March 2017 14:01:06 UTC
thanks very useful
Monday, 06 March 2017 14:26:22 UTC
Thank You Very Much... I Like Your Article Thanx For Share This.
Tuesday, 07 March 2017 10:25:56 UTC
thnkas for sharing
Wednesday, 08 March 2017 07:45:07 UTC
Thanks very much for sharing I was looking for this information
Wednesday, 08 March 2017 07:54:21 UTC
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Senior Home Health Care and the seniors needing 24 Hour Services is why we like sites as this that lead us into the right content that we need 24 Hour Air Conditioner Heater Repair systems are also here
Wednesday, 08 March 2017 21:37:05 UTC
Thx a lot! Worked fine with build 15048!
Tom
Thursday, 09 March 2017 17:11:12 UTC
New board room up and running with the Logitec: 4K Ultra HD video calling (up to 4096 x 2160 pixels @ 30 fps) amazing quality. Thanks for the heads up on the Windows10 issue.
Saturday, 11 March 2017 22:15:41 UTC
Thanks fixed the problem with build 15055
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Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.