I was chatting on IM to Jeff today and we were going back and forth and back and forth and it became ridiculous. Just pick up the phone.
IM is great, truly. I get to stay connected to all sorts of folks that I either wouldn't be able to call as often, or where a one-line "what's up" email would be a burden to them or a todo.
I find the little piece of "blue toast" that pops up to be very comforting in fact - "Ah, Carl's still out there. How nice."
However, I think it's important to Know When To Escalate the conversation to the Next Level, that might look like one of the following:
How do you know when to take it to the Next Level?
What kind of communications problems do you have?
Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. I am a failed stand-up comic, a cornrower, and a book author.
Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.