Scott Hanselman

100 Technical Things Non-Technical People Can Learn To Make Their Lives Easier

October 14, '14 Comments [76] Posted in Musings | Tools
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My lovely wife has an MBA, speaks 5 languages, and is currently in school to get a third (fourth?) degree. Point is, she's smarter than me (I? See?) and I'm lucky she even speaks to me.

It seems to run on some sort of electricity

However, she's in a class right now and wanted to record the hour long lectures. After trying on her Windows Phone, her iPad, her Laptop with OneNote she got very frustrated. I gave her a portable handheld recorder and she returned from class with 800 megs of wav files then asked me how to share them with the rest of the class.

This started a long talk about WAV files vs. mp3s, DropBox vs. email, megabytes vs. gigabytes and developing a sense of "digital scale." We talked about pixels and dpi, about 40 megapixel vs a 400x400 picture.

She said to me "there's all this stuff that techies know that makes normals feel bad. Where does one learn all this?"

  • Why does this picture print out blurry?
  • Why is that file too big to email?
  • I deleted Angry Birds but my computer is still slow!

"Knowing computers" today is more than just knowing Office, or knowing how to attach a file. Today's connected world is way more complex than any of us realize. If you're a techie, you're very likely forgetting how far you've come!

The #1 thing you can do when working with a non-techie is to be empathetic. Put yourself in their shoes. Give them the tools and the base of knowledge they need.

I honestly don't know HOW we learn these things. But, I figured I could help. If you've ever answered questions like this from your non-technical-partner or relative, then here's a list of

100 Technical Things Non-Technical People Can Learn To Make Their Lives Easier

Ok, perhaps not 100 exactly. I will add more good tips if you suggest them in the comments!

Size

  • A gigabyte is big. It's not something that is easily emailed.

  • A gigabyte might be a whole movie! If you want to get a gigabyte to someone you could either compress/squish it with some software and send a smaller version of the file, or put it on a USB drive and snail mail (post) it.

  • One to five megabytes are reasonable sizes. You can have pictures this size, documents, and small videos.

  • MB means Megabyte. GB means Gigabyte. Note that the abbreviation 1GB means 1000MB, so always double check and look closely.

  • Backup everything. Is your entire company on your 10 year old computer’s desktop? Look for Backup options like CrashPlan, DropBox, OneDrive, etc. Literally ANYTHING is better than leaving documents on your computer’s desktop.

Files

  • Think about where your files are. Are they in a folder on your Desktop? Are they in a folder called My Documents? Keep your files collected in one location (and below) so that you can easily make backups.

  • Learn to use search to find your files. Press the Windows key and just start typing on Windows, or use Spotlight (Command-Spacebar) on Mac.

  • Don’t forget to hover over things and right-mouse-click on things. It may not be initially intuitive, but right clicking often answers all your questions.

  • If you double click a file and it doesn’t do what you want, in Windows, right click the file, choose Open With, then Choose Default Program to pick a new program.

Privacy

Email

  • Assume that your email isn't private.

  • Don’t try to email more than 10 megabytes. Or 5 even. Many of your recipients won’t get the files. They will “bounce back.”

  • Don’t CC more than 10 of your friends or neighbors. At that point, consider another way to talk to them. Some of your friends may not want their email given to the world. Perhaps this is a time to use BCC (Blind Carbon Copy) so you don't expose everyone's email address to each other?

  • Always think twice when replying. Did you want to Reply To All?

  • It’s a good idea to check for hoaxes before forwarding bulk emails. For instance, look at snopes.com if you think Bill Gates may send you money.

  • If you get an email out of the blue that’s telling you to click on a link to “verify”
    your password, credit card, or other information, it’s a good idea not to click on the link. Instead, open a browser and navigate to your account on the site in question.

  • Never ever send your private credit card number, social security number, or anything personal in email. Ever. Really. Never.

Searching

  • If you put your search term - or parts of it - in quotes, you’ll get more specific results. For instance, “mark hamill” “star wars” would probably get better results than mark hamill star wars.

  • Your search term should sound like the answer you’re looking for rather than the question. So search for “2000 academy award winner” instead of “who was that guy who won that film award in 2000”?

  • If you want to google within a single site, try “site:thatsite.com mysearch” to search ONLY thatsite.com.

  • If you get an error message or code when a program stops working, just search for that number, like “0x8000abcd”

  • Be LESS specific. Every new word you add is narrowing your results!

  • You can search for the original source of a picture using Google Image search and uploading the image. It will find other places on the internet that picture lives!

  • If you don’t want someone to know that you’re searching for something that’s either secret or naughty, use your browser’s “Incognito Mode” or “Private Browsing Mode.” Note that while this may hide your browsing from a specific computer, that computer still has to talk to other computers to talk to the internet. Incognito Mode won’t hide your surfing from your boss.

Sound Files

  • MP3s are squished audio files. Remember the rules of thumb around file sizes when emailing.

  • WAV files are big audio files. You can use a program like Audacity to take a uncompressed WAV and “Save As” it into a Compressed MP3.

Documents

  • PDFs are Portable Documents. They are made by Adobe and work pretty much everywhere. This is a good format for Resumes. You can often Save As your document and create a PDF. Also, note that PDFs are almost always considered read-only.

  • Word has doc files and newer docx files. When working with a group, select a format that is common to everyone’s version of Word. Some folks may have old versions!

  • Big documents are hard to move around the internet. Rather than emailing that giant document, instead put it in a shared location like Dropbox, OneDrive or Google Drive, then using the Sharing feature of your chosen service, email a LINK to the document.

  • Collaborating with others by e-mailing documents around doesn’t work very well. If you’re sharing a document as recommended above, you can take advantage of their realtime collaboration features.

  • Don’t use a document when you need something bigger. Your small business’ records should probably go in a database rather than an Excel file.

  • In Windows, files end with a file extension like “.docx”, “.mp3” or “.jpg” that determines what program it’s associated with. If you save a file with the wrong extension, it might open with another program or not at all.

  • Sometimes you can’t see file extensions. In Windows Explorer, in the View Menu, pick File Extension to show them if they’re hidden.

Scanning and Faxing

  • An easy way to scan documents without a scanner is to use a scanning app on your phone. This means you’ll take a picture of the document. There are apps that can make your camera like a scanner.

  • If you need to fax but don’t have a fax machine, there are apps online that can take a photo from your phone and fax it. You can also received faxes as photos or PDFs.

USB Keys

  • Never put a random USB key in your computer. You have no idea where it’s been.

  • USB keys can do all kinds of things to your computer the second you plug it in without your even opening a file. Only use trusted USB keys.

My computer is slow

  • Think about what specifically is slow. Often the thing that’s slow is your internet. Are you on wireless? Is the signal weak?

  • Running a lot of programs at once can slow things down.

  • When your hard drive is almost completely full, your computer can slow down. Watch for warnings!

  • The cheapest, simplest way to speed up a slow computer is usually by adding more RAM (memory).

Bandwidth

  • Not everyone has super fast internet. Some people have a quota for the month. For example, my brother can download only 5 gigabytes (remember that’s 5,000 megabytes) every month. I avoid sending him big files and YouTube links.

Security and The Evil Internet

  • Most of the internet is out to get you. If a website looks wrong, it’s likely not somewhere you want to me. The more ads and popups the worse the neighborhood.

  • If you go looking for things you shouldn’t, like bootleg movies, you’ll be more likely to end up in a bad part of the internet.

  • Bad parts of the Internet will always try to trick you.

  • Be aware of advertisements that are actually pictures of download buttons. These download buttons might literally be next to the actual download button you need to press.

  • Always think three times before clicking on a link that’s been emailed to you. If you have to install something or a message tells you that your computer is missing something, it may be a trick.

  • Consider if a web site’s domain ends with a far away country code you weren’t expecting. Did I mean to be looking for a link in China (.cn) or Kazakhstan (.kz)?

  • Microsoft and Apple will never call your house to tell you personally that you have a virus.

  • Consider turning on “Two Factor Authentication.” That means that in addition to your password you’ll also need your phone with you to login in. That might sound like a hassle, but it stops the bad guys in their tracks.

"Space" - Disks and Memory

  • Memory is like the top of your desk - it’s what you’re working on right now. Disk space is like your filing cabinet, where you store things for later. When you turn off your computer, your memory is cleared but your hard drive isn’t.

  • If you computer is “just slow” there could be a few things going on. Are a lot of things running right now this moment? Close running programs, just like taking things off your desk and clear your mind.

  • Rarely will uninstalling applications “free up space.” If you computer is filling up, it’s likely with photos, videos or movies. Uninstalling Angry Birds from either your computer or phone likely won’t free up the large amounts of space you want.

Pictures

  • JPGs are image files that are great for photos. They are squished pictures, and the compression is optimized for pictures of people and nature.

  • PNGs are image files that are great for diagrams and screenshots.

  • Learn how to take screenshots.

    • Press the PrintScreen key to put a screenshot of the current screen in your clipboard on a Windows PC.

    • On a Windows 8 machine, press the Windows Key and the PrintScreen key to capture the screen to a Folder in your Pictures folder called Screenshots.

    • Press Command-Shift-3 to capture your screen to the desktop on ac Mac

  • Resizing images can be hard and frustrating. On Windows, try the Image Resizer Utility to make large images smaller.

  • The funny pictures you find on the internet are usually small in “dimension” - they have a small number of total dots or “pixels.”

  • A picture that is 400x400 in pixel dimension will look really blurry when it’s printed out on a full piece of paper.

  • For a photo to look nice when printed, it should ideally have more than 200 dots per inch. So for a 4 inch by 6 in photo, you’ll want a picture that’s at LEAST 800x1200, and even larger is better.

  • Megapixels are not megabytes. One megapixel is one million pixels. A “3.1 megapixel” camera will actually make a photoi that is 2048x1536 in dimension. This is nice size for printing in small sizes! A photo like this will be about one megabyte and suitable for emailing.

  • Photos matter. Back them all up.

Surfing and Links

  • Often you’ll search for something on a site, then end up on a page called “searchresults.asp.” You’ll want to share that link with your friend so you copy paste it and send them somesite.com/searchresults.asp. But you need to look at that URL (URL is a link). Does the link contain the thing you searched for? If not, your friend won’t see anything. Look for links like somesite.com/searchresults.asp?q=baby%20groot%20doll when emailing.

  • Search results often have a “share” link that will either get you a good sharing link or send via e-mail for you.

  • Always check for the lock in your browser address bar when you’re about to enter your password. Are you where you think you are? Does the address bar look correct? Is it green? The green address bar gives you more information about the company you’re talking to.

  • Is your password “Password”? Consider getting a password manager like 1Password or LastPass. Don’t put your password on a post-it note on your monitor. Try not to reuse passwords between sites. Don’t share your password with others.

  • Don’t reuse your passwords. If you give a tech support person a password and it's also the password you use for your bank, it’s like giving a parking attendant the keys to your house!

Big thanks to Jon Galloway for his help with this list!

tech_support_cheat_sheet

What did we miss?


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About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

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Windows 10 gets a fresh command prompt and lots of hotkeys

October 1, '14 Comments [45] Posted in Tools | Win10
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image

Much has been written and much will be written about the Windows 10 announcement.

I'm pretty stoked, and am playing with the Windows 10 Technical Preview now. I can see that there's lots of new enhancements to the shell, the Start Menu/ Screen, how Universal apps work, and so much more. But, let's focus on the "other shell." The console!

The console (conhost) that cmd.exe (often incorrectly but colloquially called the DOS Prompt) and PowerShell live within hasn't had much love in the last several years, IMHO. But then, suddenly, on stage at the Windows 10 announce we've got a VP showing folks that Ctrl-V (paste) works in the command prompt. Why would he do such a crazy thing?

Well, from what I can tell looking at the Preview, there's a LOT of cool Console goodness coming in Windows 10.

Here's a list of hotkeys in the Windows 10 Technical Preview console. This is just hotkeys! Be sure to explore the Properties dialog as well, resize, word wrapping, and more.

Text selection keys

These combinations interoperate with the mouse so you can start selecting with the mouse and continue with one of these commands, or vice versa. 

Selection Key Combination

Description

SHIFT + LEFT ARROW

Moves the cursor to the left one character, extending the selection.

SHIFT + RIGHT ARROW

Moves the cursor to the right one character, extending the selection.

SHIFT + UP ARROW

Selects text up line by line starting from the location of the insertion point.

SHIFT + DOWN ARROW

Extends text selection down one line, starting at the location of the insertion point.

SHIFT + END

If cursor is in current line being edited

* First time extends selection to the last character in the input line.

* Second consecutive press extends selection to the right margin.

Else

Selects text from the insertion point to the right margin.

SHIFT + HOME

If cursor is in current line being edited

* First time extends selection to the character immediately after the command prompt.

* Second consecutive press extends selection to the left margin.

Else

Extends selection to the left margin.

SHIFT + PAGE DOWN

Extends selection down one screen.

SHIFT + PAGE UP

Extends selection up one screen.

CTRL + SHIFT + RIGHT ARROW

Extends the selection one word to the right.

CTRL + SHIFT + LEFT ARROW

Extends the selection one word to the left.

CTRL + SHIFT + HOME

Extend selection to the beginning of the screen buffer.

CTRL + SHIFT + END

Extend selection to the end of the screen buffer.

CTRL + A

If cursor is in current line being edited (from first typed char to last type char) and line is not empty and any selection cursor is also within the line being edited

Selects all text after the prompt.  (phase 1)

Else

Selects the entire buffer.  (phase 2)

Extra Fun with CTRL + A

CTRL + A behavior is interesting. Regardless of the state of mark mode and quick edit mode, one of two things should happen. Either the entire buffer is selected, or (only in a single case) '2-Phase select' starts.  2-Phase select is the process where the first CTRL-A selects the characters to the right of the edit line prompt, and the second press selects the entire buffer.

Editing keys

As I mentioned above you can copy and paste text with the keyboard. When copying text, you might worry that CTRL + C has always been the BREAK command. This is a nice touch, it will still send the break signal to the running application when no text is selected. The first CTRL-C copies the text and clears the selection, and the second one signals the break. Nice attention to detail, IMHO.

Editing Key Combination

Description

CTRL + V

Paste text into the command line.

SHIFT + INS

Paste text into the command line.

CTRL + C

Copy selected text to the clipboard.

CTRL + INS

Copy selected text to the clipboard.

Mark mode keys

These keys function in mark mode. You can enter this mode by right-clicking anywhere in the console title bar and choosing Edit->Mark from the context menu as before, or via the new shortcut combination, CTRL-M. In the original console, mark mode resulted in block mode text selection. While in mark mode, you can hold down the ALT key at the start of a text selection command to use block mode in the new console. The selection key combinations above are all available in mark mode. CTRL + SHIFT + ARROW operations select by character and not by word while in mark mode.

Mark Mode Key Combination

Description

CTRL + M

Enter "Mark Mode" to move cursor within window.

ALT

In conjunction with one of the selection key combinations, begins selection in block mode.

ARROW KEYS

Move cursor in the direction specified.

PAGE KEYS

Move cursor by one page in the direction specified.

CTRL + HOME

Move cursor to beginning of buffer.

CTRL + END

Move cursor to end of buffer.

History navigation keys

Navigation  Key Combination

Description

CTRL + UP ARROW

Moves up one line in the output history.

CTRL + DOWN ARROW

Moves down one line in the output history.

CTRL + PAGE UP

Moves up one page in the output history.

CTRL + PAGE DOWN

Moves down one page in the output history.

Other keys

Other Key Combination

Description

CTRL + F

Opens "Find" in console dialog.

ALT + F4

Close the console window, of course!

If you are like me and also love the console and want it to get even better, head over to the Windows Command Prompt Uservoice and be heard!

About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

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How do I set different wallpapers for each monitor in Windows?

September 25, '14 Comments [27] Posted in Tools
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I wanted a different wallpaper (or "screensaver," for the non-technical relatives, because I know you call desktop wallpaper that) for each of my multiple monitors in Windows. To start changing your wallpaper, first right-click on the desktop on click Personalize.

Right click to Personalize

Click the words "Desktop Background" at the bottom of the Personalization dialog.

How to change your Desktop Background

Now, from here, if you LEFT-click a wallpaper you're selecting that wallpaper for ALL your monitors.

BUT, if you RIGHT-click on an image, you can set wallpapers individually.

Right click to set wallpaper individually

Enjoy!

About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

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Jump-Location - A Change Directory (CD) PowerShell Command that reads your mind

September 18, '14 Comments [26] Posted in Tools
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There's a lovely little utility called autojump for *nix consoles that makes the 'cd' command very smart. More that just auto-completion, it's a kind of "auto guessing." Hence, autojump. There is some beginning Windows support, but instead I turned to Tim Kellogg's open source PowerShell implementation "Jump-Location."

What a joy.

j this and j that

First, I was like "jump-location?" I'm not going to type that. But then, of course, duh. Aliases.

Jump-Location is aliased to just j, which means I can now do awesome stuff like this:

c:\> j sc
c:\users\scott> j g
c:\users\AppData\Local\GitHub> j des
c:\users\scott\Desktop>

But there's more. It's actually watching how long you are in a directory and keeping stats. You can see the weighted stats with "jumpstat" and the "database" is just a text file in ~\jump-location.txt.

If "j d" isn't enough to get me into C:\GitHub\DisProject then I can do "j g d" and I'm there. It's amazing.

Installation is easy, and I hope it gets on PsGet soon for even easier installation. Just unzip, unblock, ensure that your PowerShell execution policy allows scripts, and run ./install.ps1.

NOTE: Don't run install from your desktop, or a temp folder. Put the Jump-Location folder somewhere where it will live, and it's going to add a line like this to your user profile ("C:\Users\YOU\Documents\WindowsPowerShell\Microsoft.PowerShell_profile.ps1")  like this, so you'll want to install from a final path:

Import-Module 'C:\Users\Scott\Dropbox\utils\Jump-Location-0.5.1\Jump.Location.psd1'

I'm excited about this great little utility. Head over to https://github.com/tkellogg/Jump-Location and STAR it in GitHub, and give it a go! Tim, the author, is on Twitter at @kellogh. Other contributors include Sergey Vorobyev.

About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

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Can you hear me now? Unmute your microphone

September 5, '14 Comments [25] Posted in Tools
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I've been working remotely now, from home, for over half a decade. I work in my home office, from cafes, from my tethered mobile, basically anywhere I can be productive and not feel like a phony.

Here's the thing, though. I have to go to meetings, and I spend 15 minutes of those meetings waiting for YOU (yes, you, there) to unmute your mic, setup your cam, mess around with your internet, and generally waste the remote worker's (yes, me, here) time.

So, as a customer service to the internet, I present.

http://howtounmute.com

That domain points directly to this post. Please, tell your friends family and clients.

Why not include http://howtounmute.com as a link in your meetings?

Is your mic muted?

Using Skype?

image

See that circled icon? That's a muted microphone. Click to unmute.

Using Lync?

In Lync, this means your phone and mic are turned off.

image

Click the left one to unmute! Click the right one to turn on your cam! You can also use the "Win+F4" global hotkey to unmute Lync.

Using Google Hangouts?

The unmute button is at the top of the hangout.

image

Click the little Settings Gear to select your microphone and speakers from within Google Hangouts.

image

Using Some Weird old Adobe Flash-based Web Conferencing Thing?

Seriously, stop. What's wrong with you? Then, right click on the box where the app is running and click Settings...

image

You can select your Microphone and see the bar move on the right, indicating it can hear you.

Wait, did you select the right microphone globally?

Most apps let you select microphones within the app. You can also set your preferred mic globally.

Which mic am I using? Right click on the little speaker near the clock and select "Recording Devices."

image

Some machines have more than one microphone. Windows lets you set a "Default Communications Device" for calls like Skype, and this is different from the "Default Device" for regular audio apps like Audacity. Right click to set your default.

image

PRO TIP: Tap your microphone (or where you think it is) to confirm where you THINK it is. Watch the green bars move.

Applications can also select their individual preferred microphone. Here's Tools | Options in Skype. See how I can select where I want my audio output to go? And where I want my input to come from?

image

Got a Mac?

That's cool. Type "Sound" into Spotlight and open your settings. Note you can see your input volume, your preferred input devices and preferred output device.

clip_image001

Got a physical phone?

There is VERY likely a microphone mute button on the phone. Familiarize yourself with the phone's buttons and try this one.

cx600_options2

Maybe you have a headset? Does it have a mute button? Maybe you bumped it.

c26-478USB-2-l

Call to AUDIBLE ACTION

If you take 5 to 10 minutes NOW to make sure you know how to select your microphone and umute yourself, you will save remote workers everywhere 15 minutes for every 1 hour meeting.


Sponsor: Many thanks to Intersoft for sponsoring the feed this week! Enterprise cross-platform native apps development made painless with Intersoft Crosslight. Sounds too good to be true? See it for yourself and get started today!

I've been working remotely now, from home, for over half a decade. I work in my home office, from cafes, from my tethered mobile, basically anywhere I can be productive and not feel like a phony.

Here's the thing, though. I have to go to meetings, and I spend 15 minutes of those meetings waiting for YOU (yes, you, there) to unmute your mic, setup your cam, mess around with your internet, and generally waste the remote worker's (yes, me, here) time.

So, as a customer service to the internet, I present.

http://howtounmute.com

That domain points directly to this post. Please, tell your friends family and clients.

Why not include http://howtounmute.com as a link in your meetings?

Is your mic muted?

Using Skype?

image

See that circled icon? That's a muted microphone. Click to unmute.

Using Lync?

In Lync, this means your phone and mic are turned off.

image

Click the left one to unmute! Click the right one to turn on your cam! You can also use the "Win+F4" global hotkey to unmute Lync.

Using Google Hangouts?

The unmute button is at the top of the hangout.

image

Click the little Settings Gear to select your microphone and speakers from within Google Hangouts.

image

Using Some Weird old Adobe Flash-based Web Conferencing Thing?

Seriously, stop. What's wrong with you? Then, right click on the box where the app is running and click Settings...

image

You can select your Microphone and see the bar move on the right, indicating it can hear you.

Wait, did you select the right microphone globally?

Most apps let you select microphones within the app. You can also set your preferred mic globally.

Which mic am I using? Right click on the little speaker near the clock and select "Recording Devices."

image

Some machines have more than one microphone. Windows lets you set a "Default Communications Device" for calls like Skype, and this is different from the "Default Device" for regular audio apps like Audacity. Right click to set your default.

image

PRO TIP: Tap your microphone (or where you think it is) to confirm where you THINK it is. Watch the green bars move.

Applications can also select their individual preferred microphone. Here's Tools | Options in Skype. See how I can select where I want my audio output to go? And where I want my input to come from?

image

Got a Mac?

That's cool. Type "Sound" into Spotlight and open your settings. Note you can see your input volume, your preferred input devices and preferred output device.

clip_image001

Got a physical phone?

There is VERY likely a microphone mute button on the phone. Familiarize yourself with the phone's buttons and try this one.

cx600_options2

Maybe you have a headset? Does it have a mute button? Maybe you bumped it.

c26-478USB-2-l

Call to AUDIBLE ACTION

If you take 5 to 10 minutes NOW to make sure you know how to select your microphone and umute yourself, you will save remote workers everywhere 15 minutes for every 1 hour meeting.


Sponsor: Many thanks to Intersoft for sponsoring the feed this week! Enterprise cross-platform native apps development made painless with Intersoft Crosslight. Sounds too good to be true? See it for yourself and get started today!

About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

facebook twitter subscribe
About   Newsletter
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Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.